Client Services Representative

The Role

Amenify is a rapidly growing (3x year over year) technology platform that powers in-home lifestyle services for multifamily residential properties.
We are hiring for a Client Services Associate that will work closely with leadership for both Client Services (support) and Sales.

Responsibilities include:
Strong English Proficiency: Fluent in written and spoken English to effectively communicate with property managers and clients in the United States.
Customer Relationship Excellence: Build strong relationships with positive energy and empathy for our clients (multifamily property managers) ensuring their needs are met promptly and professionally.
Execute on our property manager ambassador program, outreach, onboarding, ongoing relationship management, outreach, support
Troubleshooting and Technical Support: Assist property managers with software-related issues, providing technical guidance, and resolving problems to ensure smooth operations.
Software Proficiency: Familiarity with the company’s software suite to effectively guide property managers in navigating the system and addressing their queries.
Attention to Detail: Display meticulous attention to detail when analyzing customer issues and documenting support interactions to maintain accurate records.
Problem Solving: Demonstrate strong analytical and problem-solving skills to identify and resolve complex customer challenges effectively.
Adaptability: Quickly adapt to changing software features, updates, and industry trends to provide up-to-date assistance to property managers.

Requirements:
Proven track record of success in B2B sales, preferably in the property management or corporate housing industry.
Excellent English proficiency; communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
Self-motivated and results-driven with a strong work ethic.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving and analytical skills with the ability to think creatively to find solutions.
Proficiency in Microsoft Office and CRM software.
Bachelor’s degree in business, marketing, or related field.

Compensation: We offer a competitive base salary plus an aggressive bonus structure based on performance.